Privacy Policy

1. Introduction

Welcome to EazyBillSolution ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, and interact with our services.

EazyBillSolution is a digital Value-Added Services (VTU) platform offering data bundles, airtime recharge, cable TV subscriptions, electricity bill payments, and other telecommunications services in Nigeria. The data controller responsible for your information is Famzkonnect Technology Limited.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Voluntarily

We collect information that you voluntarily provide to us when you interact with our services. This includes:

• Registration Information: Email address, phone number, full name, username, password, date of birth, and location
• Payment Information: Bank account details, card information, and transaction history
• Profile Information: Company name, business type, and other business-related details
• Communication Data: Messages, inquiries, feedback, and correspondence with our support team
• Identification Documents: Government-issued IDs, business registration documents (for verification purposes)

2.2 Information Collected Automatically

When you access our website or application, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, features used, and navigation patterns
• Location Data: General geographic location based on IP address (not precise GPS coordinates)
• Log Files: Server logs containing access times, page requests, and referring URLs

2.3 Information from Third Parties

We may receive information about you from third-party sources to enhance our services:

• Financial institutions and payment processors
• Identity verification and fraud prevention services
• Telecom service providers
• Social media platforms (if you choose to link your account)

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery & Operations

• Providing, maintaining, and improving our services
• Processing transactions and sending transaction confirmations
• Creating and managing your account
• Delivering customer support and responding to inquiries
• Sending account alerts and service-related notifications

3.2 Security & Fraud Prevention

• Detecting, investigating, and preventing fraudulent activities
• Verifying user identity and preventing unauthorized access
• Monitoring suspicious transactions and account activities
• Complying with regulatory requirements and KYC (Know Your Customer) regulations

3.3 Marketing & Communications

• Sending promotional materials, newsletters, and service updates (with your consent)
• Personalizing your experience and recommending relevant services
• Conducting surveys and collecting feedback
• Informing you about changes to our services or policies

3.4 Analytics & Business Intelligence

• Analyzing usage trends and user behavior patterns
• Improving website and application performance
• Conducting research and statistical analysis
• Enhancing user experience and personalizing content

3.5 Legal Compliance

• Complying with applicable laws and regulations
• Enforcing our Terms of Service and other agreements
• Protecting against legal claims and liabilities
• Responding to lawful government requests

4. Data Protection & Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction.

4.1 Security Measures

• Encryption: We use SSL/TLS encryption for data transmission and AES encryption for data storage
• Firewalls: Multi-layered firewalls protect our systems from unauthorized access
• Access Controls: Only authorized personnel with legitimate business needs can access your data
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Intrusion Detection: Real-time monitoring systems detect and respond to security threats
• Data Backup: Regular backups ensure data availability and recovery capability

5. Cookies & Tracking Technologies

Our website and application use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site usage.

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Collect information about how you use our website
• Preference Cookies: Remember your choices and preferences
• Marketing Cookies: Track your activities for targeted advertising (with your consent)

5.2 Cookie Management

Most browsers allow you to control cookies through their settings. You can choose to:

• Accept all cookies
• Reject cookies or receive notifications before a cookie is stored
• Delete previously stored cookies

Please note: Disabling cookies may limit the functionality of our website and application, particularly regarding account access and personalization features.

6. Information Sharing & Disclosure

6.1 When We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, and delivering services
• Telecom Operators: MTN, Airtel, Glo, and 9mobile to process your requests for data, airtime, and services
• Payment Processors: Financial institutions and payment gateways to process transactions
• Legal Requirements: When required by law, court orders, or government agencies
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: Any other sharing with your explicit permission

6.2 Data Processing Agreements

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period varies depending on the type of information:

• Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Records: Retained for 7 years in compliance with Nigerian financial regulations
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Legal or Compliance Data: Retained as required by applicable laws and regulations

After the retention period expires, your information is securely deleted or anonymized. However, we may retain aggregated, anonymized data indefinitely for analytics and business purposes.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 Access & Portability

You have the right to access your personal information and receive a copy in a structured, commonly used, and portable format.

8.2 Correction & Update

You can request that we correct or update any inaccurate, incomplete, or outdated information in your account.

8.3 Deletion (Right to be Forgotten)

You may request the deletion of your personal information, subject to legal obligations and our need to retain certain data for compliance purposes.

8.4 Withdrawal of Consent

If we are processing your data based on your consent, you can withdraw that consent at any time by contacting us.

8.5 Opt-Out of Marketing Communications

You can unsubscribe from promotional emails and marketing messages by clicking the "unsubscribe" link in our communications or adjusting your preferences in your account settings.

8.6 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will notify you promptly in accordance with applicable laws.

9. Third-Party Links & Services

Our website and application may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to these third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services before providing your information. Your use of third-party links is entirely at your own discretion and risk.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

10.1 Response Time

We will respond to your privacy inquiries within 14 business days. If your request is complex or requires additional verification, we may extend this timeframe to 30 days and will notify you accordingly.

Policy Updates & Changes

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.